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Exchange Warranty Policy

Our company offers our users innovative garment design based on high quality standards at competitive prices.
 
Dear customer, if you want to exchange an item or apply for a guarantee please remember:
 
  • For reasons of hygiene do not accept exchanges or returns of underwear and beachwear, except where they have manufacturing defects that will be reviewed by our quality department.
  • You can make the change of the product till 8 days of receiving the order. Items to be exchanged must be in mint condition, including labeling and original packing materials .
  • Customer must assume exchange shipping costs except when the exchange originates on manufacturing defects or shipping mistakes. 
  • Items of previous collections will be exchanged only for items of the same collection ( subject to website product actual availability) .
  • Garments have a 30-day manufacturing defects guarantee . Manufacturing defects or imperfections due to material misuse or mishandling or to normal wear and tear (stitching damage, tears, incorrect washing) will not be honored by the guarantee .
  • If you receive your order, and see a dispatch error, please send us an e mail to servicioalcliente@babalufashion.com in a maximum of 2 working days.
  • For all this process, please contact our customer service area: 305 400 15 27 (Toll free line for  USA, Puerto Rico and Canada), +574 4441078 option 1 or the e mail servicioalcliente@babalufashion.com.